Terms of Service

This agreement is between Mandil Media Group LLC, doing business as Otto ("Otto", "we") and the body shop that signs up for Otto Shop Growth ("the Shop", "you").

Otto Shop Growth helps body shops win more of the customers who are already looking for them. We give the Shop a website that turns visitors into estimate requests, an instant text reply to every missed call and website request, a Google review request after every completed job, and a complete, accurate Google Business Profile. This agreement sets out what Otto provides, what the Shop agrees to, how billing and cancellation work, and who is responsible if something goes wrong.

You accept the agreement by ticking the box agreeing to it at checkout. It starts on the day you sign up.

1. What Otto provides

1. Website. We build, host and maintain a website for the Shop using the Shop's real photos and information, including a free-estimate form. You approve every claim on the website (for example, certifications, warranties and the insurers you work with) before it goes live. The domain name (for example, yourshopname.com) is registered in your name, whether it's one you already own or a new one we register for you.
2. Google Business Profile. With the manager access you give us, we keep the profile's categories, services, hours, photos and phone number accurate and up to date.
3. Lead response. We set up a business phone number that rings through to your existing line, and we list it on your website and Google profile. When a call to it goes unanswered, or someone sends a request through the website, that person immediately gets a text reply from your business and you get an alert. If you'd rather keep your existing number as the one customers see, we can instead set up forwarding with your phone carrier, where your carrier supports it, so calls you don't answer still reach our system and get a text reply.
4. Review requests. When a job is finished, you mark it completed in the app we set up for you, on your phone or computer. The customer then gets a text asking for a Google review.
5. Monthly report. We send you a one-page report each month summarizing calls, website requests, missed calls answered by text, new reviews and your Google Maps position.
6. Customers are yours, no commission. Every customer who reaches you through these services (your website, your Google profile, your calls and texts) is yours. Otto takes no commission on them.
7. Otto's name. Your customers deal with your business, not with Otto. Texts and review requests go out under your business name. The website carries a small "Website by Otto" credit in its footer. We won't name you as an Otto client in our own marketing without your permission.

Separately, a Shop may also join Otto's repair network on ottofixit.com under Otto's network terms. Under those terms Otto charges a commission only on jobs that come from ottofixit.com, never on customers from these services.

The phone number, texting registration and hosting are included in the fee. Usage is included up to 3,000 text messages and 3,000 call minutes a month, which covers a busy shop. If a month goes over, we'll tell you before charging anything, and any extra usage is billed at our cost.

2. Fee and billing

• $297 per month, charged to the card on file on the signup date and then monthly on the same day.
• Free trial (when offered). If your signup includes a 60-day free trial, the first charge happens on day 61 unless you cancel before then.
• We may change the fee with at least 30 days' written notice. You can cancel before the change takes effect.

3. Term and cancellation

• Month to month. Cancel any time by email to ilan@ottofixit.com. Cancellation takes effect at the end of the current paid month, and there are no partial-month refunds.
• Otto may suspend or end the service with written notice if a payment fails and isn't fixed within 10 days, or if the Shop breaks section 4.3 (texting rules) or 4.4 (reviews). If Otto ends the service for any other reason, we refund the current month's fee.
• When the service ends, you keep:
  • your Google Business Profile and every review on it. We switch the profile's phone number back to your own number and remove our access;
  • your domain name, which is registered in your name;
  • a CSV export of your customer list and lead history, sent on request within 14 days;
  • the website's text and photos (you can use them anywhere).
• The site design and code remain Otto's. We take the site down 30 days after the service ends.

4. What the Shop agrees to

1. Accurate information. What you tell us about your business is true. You'll tell us when it changes (hours, services, certifications).
2. Access. You give us manager access to your Google Business Profile and the business details needed to register your texting (legal name, EIN, address).
3. Texting rules. Texts go out under your business name. You will only text customers who asked to be contacted or gave consent, you'll stop when someone replies STOP, and you won't send marketing blasts through the system without asking us first. You are the sender of record for your messages.
4. Reviews. You won't offer customers anything in exchange for reviews, and you won't choose which customers get asked. Google and the FTC prohibit both. You mark every completed job as completed, not just the ones that went well, so every customer gets the same request. Otto doesn't charge per job, so marking jobs only affects how many reviews you get. If review requests are being held back from unhappy customers, Otto may pause review requests or end the service under section 3.
5. Leads. You'll respond to leads promptly. The system gets people to reach out; you still have to call them back.

5. Customer data

• Your customers' information belongs to you. We store and process it only to provide these services.
• We won't sell it, share it with other shops, or market Otto's other services to your customers.
• We may use anonymized, combined numbers (for example, "shops answer missed calls within X minutes") to improve the service. Those numbers never identify you or your customers.
• After the service ends, we delete your customers' information within 90 days, after sending any export you asked for. The exceptions are records the law requires us to keep, such as opt-out (STOP) records under texting rules, and routine backups, which are overwritten on their normal schedule.

6. No guarantee of results

We do the work described above. We can't promise a specific number of leads, jobs, reviews or a specific Google ranking, because those depend on Google, your market and how your team follows up. The services also rely on Google, phone carriers and our software providers. An outage or policy change on their side isn't a breach of this agreement, and we'll work to restore the service promptly.

7. Indemnification (claims brought by someone else)

1. The Shop covers Otto against any claim, demand or lawsuit brought by someone else (for example, a customer, a government agency, Google or a phone carrier) to the extent it arises from:
   • the Shop's repair work, estimates, prices, warranties or customer service;
   • information the Shop gave Otto or approved, including anything shown on the website or the Google Business Profile;
   • messages sent to the Shop's customers through the system, including any claim under texting laws (such as the Telephone Consumer Protection Act) about who was texted or whether they consented;
   • the Shop breaking section 4 or the law.
2. Otto covers the Shop against any claim, demand or lawsuit brought by someone else to the extent it arises from:
   • content or code Otto created (not material the Shop supplied) infringing someone's copyright, trademark or other rights;
   • Otto publishing something on the Shop's website or Google profile that the Shop didn't provide or approve;
   • Otto breaking section 5 (customer data).
3. What "covers" means. The covering party pays for the defense, including reasonable attorneys' fees, and pays any settlement or judgment. The other party tells it about the claim promptly in writing, lets it control the defense, and cooperates at the covering party's expense. Neither party settles a claim in a way that admits fault for the other party or puts an obligation on it without that party's written consent.
4. Shared fault. When a claim has more than one cause (for example, a customer says the Google profile misled them and that the repair was poor), each party covers the part that arises from its own responsibilities in this section.

8. Limits of liability (claims between Otto and the Shop)

1. Cap. Except as listed in 8.3, each party's total liability to the other under this agreement, for all claims of any kind, is limited to the fees the Shop paid Otto in the 12 months before the event that caused the claim.
2. No indirect losses. Except as listed in 8.3, neither party is liable to the other for lost profits, lost business, or indirect, incidental, special or consequential damages, even if it was told they were possible.
3. Exceptions. The cap and the exclusion in 8.1 and 8.2 don't apply to the indemnities in section 7, to either party's fraud, gross negligence or willful misconduct, or to the Shop's obligation to pay the fee.
4. Attorneys' fees. In a dispute between Otto and the Shop, each party pays its own attorneys' fees. Section 7 is the exception: there, the covering party pays the defense, including attorneys' fees.

9. General

• California law applies, and any dispute is heard in Los Angeles County.
• This agreement and your checkout page are the entire agreement between us. Changes have to be in writing (email counts).

Acceptance. You accept this agreement by ticking the box agreeing to it at checkout. Our payment processor, Stripe, records the date and time you did.