A real customer phone and a real shop phone, filmed start to finish: the website, the instant reply to every estimate request, the text-back after a missed call, the review request, and the monthly report.
Hi, my name is Ilan Mandil, and I'm the founder of Otto, America's first collision repair marketplace. We have 3,500 customers per month coming to our platform to get connected to body shops. But today I'm talking to you, the body shop owner. For the purposes of this video, only one number matters. $3,000. That's the average revenue you'll make on one extra job per month. For just a tenth of that, $297 a month, you can join our shop network and get Google services and web services so that you can maximize your number of Google reviews and never miss a customer. Give me two minutes and I'll tell you more.
Before I show you our Shop Growth program, let me briefly show you our consumer-facing website that brings in 3,500 people per month. What they do when they get to our homepage here is upload photos of their car damage. Once they click Get My Estimate, and by the way, about 80% of people are uploading on mobile. They will then see a repair range and a branded card of the shop in our network closest to them. At this point, the consumer is free to call the shop or have the shop contact them. It's also worth mentioning that our platform has been mentioned in Repairer Driven News and Autobody News with devoted articles. And we've also got a TV spot on CBS LA, as you can see here below.
Now let's talk about the Otto Shop Growth program. Simply put, there are three main ways that shops lose the majority of their customers. The first is a customer sends an estimate request and it sits in an inbox until someone gets out of the bay. This could be hours. The second is calls go unanswered while everyone's working, and the third is the Google profile doesn't have the reviews to show up when someone nearby searches "body shop near me."
We fix all three. First, a website built around your real work with the free estimate form that takes a photo. Here's what your new site looks like.
Second, every lead gets answered in a matter of seconds. Watch. The customer sends a photo from their phone and the shop's phone gets the lead right away while the customer gets a reply saying you'll call. And when they text back, it comes straight to your phone. Just reply like a normal text, no app to learn. Miss a call and they get a text back automatically so they don't call the next shop.
Third, reviews. When a car goes out, you text us one word, "done," and your customer gets a text asking for a Google review with your link. Every job, every time. And fourth, we set up your Google profile properly. So those reviews actually move you up in Maps.
Here's a sample of the monthly report we'll send to you each month that summarizes how many customers contacted your shop and how many of them turned into booked jobs. It also tells you how many new Google reviews you got and how your Google Maps spot has changed. This is the type of report that will allow you to see how our service is generating real results for you in terms of your Google ranking, your number of reviews, and most importantly, the number of converted jobs. We will also send you some additional more detailed metrics around phone calls and website estimate requests, and will also provide you recommendations for future months based on your past month's performance.
It's $297 a month, month to month, cancel anytime. With one extra job per month, it pays for itself 10 times over. On our call, we'll dig into your shop specifics and we'll take it from there. See you then.